One of the firm’s key aims over the past two years has been to broaden its market share, with the focus on chasing business with larger companies. As this strategy developed, the company found that it needed a failsafe system of staying on top of the more complex logistics associated with dealing with big corporations, with their many regional offices and myriad of decision-makers. “Our key need for CRM arose because of our changing client base. Whereas with the small businesses we dealt with originally, there was a direct relationship between our local offices and our clients’ local offices. However, with our new larger clients there are relationships across multiple offices, and we needed to be able to keep track of that.” explains RSM Tenon Database and Internet Marketing Manager, Tim Tansley.
Top of RSM Tenon’s CRM wish list were the following: that the system should be web-based (to enable the disparate offices to all have access to the same data); that it should be great value for money; and that it should be easy to use. “Most of our users are not sales people or techies, but accounting professionals, so it needed to be something they could comfortably get to grips with,” says Tim. “Really Simple Systems is not over-laden with unnecessary features and is easy and quick to deploy. Even self-confessed technophobes have been surprised at how user-friendly and intuitive it is.” In fact choosing Really Simple Systems was a no-brainer, says Tim, given that it was the only one of all the solutions the firm looked at that met all of its requirements.
Just six weeks after installing the system the firm said it was already reaping the benefits. And, with 600-plus licenses already on board, it is already planning more thanks to this success. “Really Simple Systems has enabled our partners to benefit from a UK-wide view, rather than just one that is local to their office,” says Tim. “This means that they can share information and create cross-border relationships and opportunities. It has created a wealth of opportunities for the practice because there is an immediate level of visibility that was not there before.”
Tim pinpoints Really Simple Systems’ marketing campaign module as has having been especially helpful. “We needed to track marketing campaigns against target clients and we now have the right teams dealing with specific prospects because of this facility. It has really benefited our business already and I’m delighted with it.”
The solution has also increased efficiencies and proved to be a great labour-saving device. “In a stroke, it has cut out the potential for duplicated efforts in approaching the same customers,” says Tim. “This never happened to us, but only because of a massive administrative effort. Now it couldn’t be simpler.”
Tim also praises Really Simple Systems’ diligence in smoothing the path of installation: “They gave us significant assistance with data uploads and after-sales support has also been excellent.”
“Really Simple Systems is easy to do business with, is great value for money and has provided us with the ability to offer more comprehensive services to our clients,” concludes Tim.
For more information on RSM Tenon visit rsmtenon.com
About Really Simple Systems
Really Simple Systems Cloud CRM is aimed at small and medium sized organisations with between 2 and 200 people who want a straightforward hosted CRM sales, marketing and support system. The hosted model is particularly suitable for companies with multiple locations and sales people who work remotely or at home.
Really Simple Systems – winner at EuroCloud 2011, the Software Satisfaction Awards in 2008, 2010 and the Database Marketing Awards 2011 – is the largest European provider of hosted CRM systems. Users include the Tumblr, Royal Academy of Arts, the British Museum, the Red Cross, NHS and the Department for Environment as well as many small and medium sized companies.